Your Customer Insight Agency
We’ll help you gain real insight into your customers’ needs and build experiences to meet them.
Why Customer Insight
- Unrivalled industry expertise
- No one knows research better
- We’ve made it our business to be flexible as possible
- Our blend of professionals means you get the people your project needs to succeed
- Our team is your team
Meet the team
Chris Sainsbury
“My vision is to provide clients with a flexible supply of trusted, specialised user experience consultants”
Hayley Charlton
“ I always consider the business and customer needs, as well as technology and aesthetics.”
Ali Hamra
“Ali has an eye for detail that captures the needs of both client and customer.”
Rebecca Scott
“A flair for inquisitive questioning, a natural rapport with interviewees and an analytical mind.”
Felipe Fernandez
“I tailor my design process to fit clients needs and deliver realistic and practical solutions.”
Lauren Nicholson
“I love developing detailed wireframes and documentation for web and native apps.”
Jonathan Andrews
“I use empathy to engage with users and their needs, adding value every step of the way.”
Yuko Mitani
“I’m passionate about creating user centric human experience.”
Testimonials
Product Manager
Chief Strategy Officer
Who we work with
Blog
Customer Research: Methods, Techniques, Process and How to Turn Customer Insight Into Growth
In this article we highlight the most effective and insightful user research techniques
Read more
What are the best UX Research methods?
In this article we highlight the most effective and insightful user research techniques
Read more
How do you make a Persona Character?
In this article we explain the best process for creating user personas
Read more
How to become a User Researcher
In this article we offer our advice on how to become a UX Researcher
Read more
How to conduct research for useful user personas
In this series we explore the process we recently used at UX Connections to create useful user personas for a multinational client.
Read moreContact Us
NEW YORK
LONDON
GOTHENBURG
Östra Hamngatan 16,
411 09 Göteborg
Sverige
hello+se@customerinsight.co
+46 738084743
SYDNEY
FAQs
1. What does a customer insight agency do?
A customer insight agency specialises in gathering and analysing data to help businesses understand customer behaviour, preferences and needs. This data-driven approach allows companies to make more informed decisions and enhance customer experiences.
2. Why is working with a customer insight company important?
Partnering with a customer insight company helps businesses uncover valuable patterns in customer behaviour, identify pain points, and optimise products or services to better meet customer expectations. This leads to improved customer satisfaction and increased loyalty.
3. What types of customer insights do you provide?
Our customer insight consulting services include customer research, persona creation and omnichannel strategies. We help brands make data-driven decisions that drive growth and customer retention.
4. How can customer insights improve my business strategy?
By understanding customer needs, pain points, and preferences, businesses can create more targeted marketing strategies, improve product development, and enhance the overall customer experience.
5. What makes your customer insight agency different from others?
We combine data-driven methodologies with human-centred analysis, ensuring our insights are not only accurate but actionable. Our team of experts tailors strategies to your business goals, driving meaningful results.